Refund policy

Returns & Refunds Policy

At UNSEEN, every product is made to order with purpose and intention. Because of this, we do not accept returns or exchanges unless the item arrives damaged or defective.

If you receive a flawed or incorrect item, please contact us within 7 days of delivery with a photo and description of the issue. We will work with our fulfillment partner to either replace the item or issue a refund.

To request a replacement or refund, please email us at support@unseenclothingbrand.com.

We do not offer returns for:

• Incorrect size orders (please refer to our size guide before purchasing)

• Buyer’s remorse or change of mind

• Delayed shipping due to carrier issues

We appreciate your understanding and support of our made-to-order approach.